COMMUNICATE FOR SUCCESS

 

Program Objective:  The “Communicate for Success” program is designed to equip Supervisors/Managers/Leaders with an understanding and importance of the communication process. It is an essential requirement for every supervisor/manager to understand the importance of effective communication and how to successfully communicate.

This program will teach participants  about the  communication process, the various barriers to good communication and the tools and techniques  to achieve effective  communication. Participants will gain an understanding of the various elements necessary for effective communication across different cultures, styles, mediums and  platforms.

Target Audience   

  • Existing Managers/Supervisors/Team Leaders operating in  any industry/sector

  • Newly promoted managers or lower level employees  with managerial or team leadership responsibilities

  • Any employees  considered as high potential  and candidates for future supervisory or managerial roles. 

Key Learnings on completion of program 

  • Refreshing the basics of the communication process in today’s world of technology

  • Understanding the role of words, voice and body language in effective communication

  • Understanding different types of communication and barriers to communication 

  • Learning how to enhance personal communication – verbal and non-verbal on various platforms – meetings, written mode, presentations, one-on-one interactions 

  • Cultural differences and their impact on communication

  • Learning and practicing behaviours to enhance interpersonal relationships

Duration of the program

  • 1 day

  • 8 hours

Content of the program 

  •  Defining the  communication process

  • Importance of communication skills in the workplace

  • Learning about the  various types of barriers that can  impact effective  communication

  • Learning about Mehrabian’s Communication Model

  • Understanding the importance of words, voice tone and body language in communication

  • Learning how to enhance personal communication on various verbal communication platforms –

  • Meetings

  • Presentations

  • One-on-One discussions

  • Telephone/ Video conferencing

  • Learning about the  effective use of Mehrabian’s communication model in written communication

  • Learning Email etiquettes

  • Understanding the role of listening in communication

  • Learning  listening skills

  • Understanding various communication styles –

  • Passive

  • Passive Aggressive

  • Aggressive

  • Assertive

  • Learning how to communicate with other communication styles

  • Understanding culture and cultural categories , with reference to Richard Lewis’s  “When cultures collide” 

  • Learning how to communicate with other  cultures

Learning Methods

The program is designed to be highly interactive and participative. Attendees will   participate in case studies , role-plays and team exercises. Each module is supported by trainer inputs on key concepts,  utilising the  individual/team exercises, group discussion, training activities and videos of relevant topics. Participants will have opportunities to demonstrate their learnings through the various activities. Each participant will receive a self-learning workbook for future reference.